EVALUASI PENGUKURAN WEBSITE LEARNING MANAGEMENT SYSTEM POLSRI DENGAN METODE WEBQUAL 4.0

Irma Salamah, Lindawati Lindawati, Muhammad Fadhli, RD Kusumanto

Abstract


Kemajuan teknologi telah berdampak pada seluruh aspek kehidupan manusia, salah satunya adalah pada dunia bisnis begitu pula bersamaan dengan adanya internet. Sebuah website menjadi sarana penyedia informasi, promosi dan komunikasi kepada para pelanggan. Penelitian ini mencoba melakukan analisis terhadap kualitas layanan Website Learning Management System (LMS) Polsri dengan tujuan untuk mengetahui kualitas website LMS Polsri dari sisi pengguna website dalam hal ini mahasiswa Polsri, yang diukur melalui pendekatan WebQual 4.0 dengan tiga dimensi utama yaitu Usability, Information Quality, dan Service Interaction Quality. Hasil penelitian menunjukkan Usability quality dan Information Quality berpengaruh secara signifikan terhadap kualitas website Polsri sedangkan Service Interaction Quality berpengaruh tetapi tidak signifikan terhadap kualitas website Polsri.

Kata Kunci : lms, website, webqual 4.0

Full Text:

PDF

References


S. Ghazal, H. Aldowah, I. Umar, and B. Bervell, “Acceptance and Satisfaction of Learning Management System Enabled Blended Learning Based on a Modified DeLone- McLean Informat ion System Success Model,” Int. J. Inf. Technol. Proj. Manag., vol. 9, no. 3, pp. 52–71, 2018.

H. Aldowah, S. Ghaza, and B. Muniandy, “Issues and Challenges of using E-Learning in a Yemeni Public University,” Indian J. Sci. Technol., vol. Vol 8(32), 2015.

H. Sriwindono and F. Tumiwa, “Analisa Kesuksesan Learning Management System ( Studi Kasus : USD Yogyakarta ),” vol. 11, no. 2, pp. 77–82, 2016.

“Learning Management System,” Studiilmu.com, 2019. [Online]. Available: https://www.studilmu.com/blogs/details/apa-itu-lms [Accessed: 19-Nov-2019].

Ryann K. Ellis, Field Guide toLearning Management Systems. USA: American Society for Training & Development (ASTD)., 2009.

J. A. Kadar, D. Napitupulu, R. K. Jati, and A. E.- Government, “Analysis of Factors Influencing The Quality of Intranet Website Based on WebQual Approach Case Study in Agency X,” in 017 3rd International Conference on Science in Information Technology (ICSITech), 2017, pp. 526–532.

V. A. Zeithaml, L. L. Berry, and A. Parasuraman, Delivering quality service : balancing customers perceptions and expectations. New York, USA: Free Press, 1990.




DOI: https://doi.org/10.51920/jd.v10i1.151

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 Jurnal Digit



Alamat Redaksi :
LPPM Universitas Catur Insan Cendekia (UCIC)
Jl. Kesambi 202, Kota Cirebon 45133, Prov. Jawa Barat, Indonesia
Telp.(0231) 220 250 / 220 260 / 200 418
Fax.(0231) 242 112, E-mail:lppm@cic.ac.id
Website: http://jurnaldigit.org		 
P ISSN : 2088-589X
E ISSN : 2720-9636

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.